Question 1

Why can't I access some of the pages on the website?

Accepted Answer

Some of the pages on the websites are behind a paywall and can only be accessed once you have purchased a Premium Plan and signed in on the relevant website. These Premium Plans give you access to hundreds of additional videos explaining everything you'll need to do the best in your physics exams. You can learn more about my Premium Plans below!

Question 2

I think I've spotted a mistake on the website or in a video?

Accepted Answer

Please let me know! Spelling mistakes, broken links, or any other issues you find with the website, are easily fixed once I know about it. This will make the website more user friendly for the thousands of other students who will be using it in the future. Just email me at hello@physicsonline.com

Question 3

I've subscribed to your YouTube channel, what's the point of buying a Premium Plan?

Accepted Answer

Most of my freely available videos are uploaded onto the Physics Online YouTube channel, however this does not include hundreds of additional videos, often covering the harder aspects of the Physics curriculum.

Question 4

Can I access all of the content on my phone as well as on a computer?

Accepted Answer

YES! All of the content on my website can be viewed on mobile devices, tablets and computers!

Question 5

What do all the different colours mean?

Accepted Answer

I use bright colours to help students navigate the content I produce. Each topic I have assigned a different colour, you can see how this works when you visit an exam board page and begin to select topics. You can find more info about how I use different colours throughout my websites by visiting gcsephysicsonline.com/how-to-use

Question 6

Are you GDPR compliant?

Accepted Answer

Yes. You can view the full privacy policy here.(javascript:void(0))

Question 7

What is a Premium Plan and how long do they last?

Accepted Answer

I have Premium Plans available for both my GCSE and A Level websites. The GCSE Premium Plan lasts for 3 years with a one-off payment. For A Level Physics, I have Plans that range from one month to one year and a Premium PLUS Plan which allows access to my live Drop-In Classes. Please note that all the A Level Premium Plans are set to auto renew, so make sure you cancel once you have finished using the website. You can find out more about the GCSE Premium Plan here,(http://www.gcsephysicsonline.com/premium) or the A Level Premium Plan here.(https://www.alevelphysicsonline.com/premium)

Question 8

I have a question about the websites but I can't see the answer in these FAQ's?

Accepted Answer

If you can't find the answer to an issue you're facing, feel free to email me at hello@physicsonline.com and I will get back to you as soon as I can.

Question 9

Does Lewis offer 1-to-1 tuition?

Accepted Answer

Unfortunately Lewis doesn't offer 1-to-1 tuition, with his time and focus on developing new physics websites, videos and resources so that I can help the maximum number of students at once.

Question 10

Is Lewis a real Physics Teacher?

Accepted Answer

Lewis was previously a Head of Physics at a school in Bath, and then moved school to become Head of Science. He's since left teaching full-time to continue working on videos and resources for these websites. He often works within schools to cover classes and keep up to date with the latest Physics curriculum and to talk to teachers and students about what they would find useful on the websites. He has Qualified Teacher Status no. 1038585, and a PGCE from the University of Bristol.

Question 11

I've got a suggestion for websites or videos, how can I share my idea with you?"

Accepted Answer

New ideas are always welcome, please send an email at hello@physicsonline.com . We can't promise that we will do them all, but any suggestions are more than welcome!

Question 12

I've got an issue with an order I placed with your online shop?

Accepted Answer

Please send any queries to hello@physicsonline.com and I'll get back to you as soon as I can.

Question 13

Can you help me with a physics question that I'm stuck on?

Accepted Answer

It’s great to receive so many questions about all aspects of Physics, however we're not able to answer individual questions from students (unless it is in my livestreams!).

If you need help with a specific question, please visit the websites where hundreds of videos are organised by exam board and topic and these will help you understand this part of the course a little better. If you find yourself still struggling with the questions it may be worth approaching your Physics Teacher for more support and guidance.

Question 14

My school has purchased a whole school subscription but I can't remember the school login details?

Accepted Answer

Please contact your science teacher who will have all the login details you'll need to access the website. Unfortunately I can't grant students access to school logins

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Frequently Asked Questions

Here you'll be able to find all of the most commonly asked queries and questions.

Still stuck with something to do with websites, subscriptions or products? Do get in touch here.

ACCESS ALL CONTENT WITH A PREMIUM PLAN

Frequently Asked Questions

Here you'll be able to find all of the most commonly asked queries and questions. Still stuck with something to do with websites, subscriptions or products? Do get in touch here.

Here you'll be able to find all of the most commonly asked queries and questions.

Still stuck with something to do with websites, subscriptions or products? Do get in touch here.